It is also a good idea to take notes while the person is speaking to you. Listen to what the client says intently after they finish, ask questions to be sure you understand where they are coming from or how they developed their feelings. So, the next time you are dealing with a customer, lock your computer, so you are not paying attention to email notifications or task reminders. However, trying this effective form of communication will likely help you build stronger bonds and provide the service customers expect. Really focusing on what they are telling you is not always easy. Speaking with clients is a great time to use active listening exercises. You might even be selected for a promotion or raise when the people in charge notice how well you follow their guidance. You will remember the essential details, and you will do a better job. Whether you get along with your managers or not, your work life will benefit from listening to the things they are telling you. Nothing is more frustrating to a trainer or superior than telling someone the same things over and over just to have them come back and ask for directions again. These misunderstandings are avoidable when you use active listening skills. When You Are Talking to Your BossĪ lot of tension in the workplace comes from employees not understanding what their management team expects from them. They are also likely to have better job performance because they know you will hear them if they have concerns. When you show how important employees are to your organization through active listening communication practices, you are setting an excellent example for them. They speak to employees daily, so they know your customer’s needs and concerns first hand.Īdditionally, it is essential to make these people feel appreciated. After all, these are the people on the front line. Whether you get along with them or not, you are wise to consider their thoughts and feelings. When You Are Communicating with EmployeesĮmployees are the backbone of your operation. Business owners and managers should regularly engage in dynamic listening exercises and practice them with employees and team members. There are no limits to the benefits of this form of communication. When Should You Practice Active Listening ExercisesĮveryone should practice active listening consistently. Work and their home life are more fulfilling, and they avoid a lot of unnecessary frustration. After learning this vital type of communication, many people notice that relationships in all aspects of their lives are improved. You repeat back what you believe the other person is trying to say to make sure you are on the same page.Īctive listening requires a set of skills called attentive listening skills that you acquire through practice. When you do speak, you speak from a place of understanding without judgment and without trying to push your agenda. Then, you make sure you understand by getting to know their position more thoroughly by asking open-ended questions. While they are speaking, you concentrate on what their message is. With active listening, you dedicate your complete attention to the other party. ![]() They allow cell phone calls, emails, their personal life, and other factors to take them away from what another person is saying when they speak. Today, there are so many distractions that most people fall into the practice of distracted listening. ![]() You come across as being considerate, helpful, and genuine when you listen actively. It is a form of communication that requires you to say nothing, but when you utilize it, the other party is well aware that you understand what they are telling you. What is Active ListeningĪctive listening goes beyond ordinary conversational skills, and it takes practice. Knowing some exercises you can use in different situations will help you hone your skills, and it will help you and the people in your life in countless ways. Regardless of the reasons that active listening is difficult, it is an important skill to develop. Perhaps this is due to the human desire to express one’s own opinions, or because most people are so bombarded with distractions that they are unable to dedicate their undivided attention to another person. It is not a skill most people are good at naturally. It does not matter if you are communicating with a child or adult you need to know how to listen correctly to understand the message the speaker is trying to convey.Īctive listening takes practice, though. Whether you are a parent, mentor, teacher, employee, manager, or professional active listening will help you live a more rewarding life. All adults can benefit from active listening exercises.
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